Counselor for Call Center (Uzbaki Language)

Position Title: Counselor for Call Center (Uzbaki Language)

2025-03-20 Kabul Full Time 11

Job Location:	Kabul
Nationality:	National
Category:	Health Care
Employment Type:	Full Time
Salary:	As per MSIA salary scale
Vacancy Number:	MSIA-308-2025
No. Of Jobs:	1
City:	Kabul

Organization:	MSI Afghanistan Reproductive Choices
Years of Experience:	1-3 year of Experience in the NGO Sector is preferred/Experience in medical counselling is an asset.
Contract Duration:	Fixed term - one year - 3 months probationary
Gender:	Female
Education:	Midwifery Diploma
Close date:	2025-03-20

About MSI Afghanistan Reproductive Choices:

About MSI Reproductive Choices Afghanistan (MSIA):

MSI Reproductive Choices Afghanistan (MSIA) is a branch of MSI, a global, non-profit, and non-governmental organization headquartered in London, UK, and was established in August 2002 after registration with the Government of Afghanistan. MSIA follows the local mission statement of MSI: Improve Afghan women’s health and well-being so that they can, in turn, build strong, healthy families. Our vision is to be the organization that Afghan women seek out for high-quality, client-centered health care provided by women, for women.

We focus on reducing maternal mortality by providing quality and sustainable maternal-child health (MCH) and reproductive health (RH) services and information in 17 provinces of Afghanistan, namely Kabul, Balkh, Herat, Jawzjan Faryab, Nangarhar, Helmand, Kandahar, Baghlan, Kunduz, Badakhshan, Takhar, Samangan, Kapisa, Khost, Paktia, and Daikundi, in coordination with the Ministry of Public Health (MoPH) of Afghanistan.

MSIA strives to enhance women's health outcomes in the aforementioned provinces by delivering vital reproductive and maternal-child health services through multiple channels such as centers, outreaches, the private sector, and MS Ladies (Family Health Houses).

Job Descriptions:

Accurately enrolling clients in benefit programs of their choice and ensure the system accurately reflects elections
Regular updates of social media accounts of MSIA and make sure to respond to virtual concerns of clients
Adequate IT knowledge to comply efficiently the requirement and need of clients
Consistent assortment of clients’ observation for further analysis
Develop and deliver creative marketing and communication strategies, plans and approaches to help market and position MSIA to attract partners and win funds
Regularly visit of MSIA websites for updates
Prompt respond to correspondences of clients, take action and proceed the follow-up
Introduction of new products and services using social media
Respond to online transactions & request of clients
Search virtually for potential, realistic and active clients
Gathering of feedbacks from clients about the current status of products and services
Establishing of online comment card gateway that clients easily and confidently share their opinion about MSIA

Job Requirements:

Midwifery degree holder.
1-3 year of Experience in the NGO Sector is preferred.
Experience in medical counselling is an asset.
High competency across MS word, excel and PowerPoint.

Skills:

Availability to work unsociable hours.
Strong customer service skills. Proven experience fielding inquiries from customers over the phone and in writing, meeting highest service standards.
Effective operational proficiency in Uzbaki, both spoken and written, and national languages,
Excellent communication skills
Experience managing digital content
Intermediate level of the Microsoft Office suite
Good geographical knowledge

Attitude / Values:

Committed to MSIA mission, vision, objective, goal
Friendly, team player
Self-motivated and results focused.
Analytical and organized.
Honest, reliable and maintains confidentiality

Safeguarding:

MSI Reproductive Choices places human dignity at the center of its relief and development work. At the heart of MSI Afghanistan's efforts to address health, medical needs, and social justice is its engagement with marginalized communities, vulnerable adults, children, and maternal health.

MSI Afghanistan values maternal health and child protection, emphasizing that these groups are particularly at risk of sexual exploitation and abuse. MSI Reproductive Choices is committed to protecting vulnerable adults and children from sexual harassment, exploitation, and abuse, involving MSI Afghanistan employees and related personnel.

MSI Afghanistan has a zero-tolerance policy toward sexual exploitation, abuse, and child abuse. We take all concerns and complaints regarding sexual exploitation, harassment, abuse, and child abuse involving MSI employees and related personnel very seriously.

All MSI Afghanistan offers of employment are subject to satisfactory references and appropriate screening checks. By applying, the applicant confirms understanding of these recruitment procedures.

Submission Guidelines:

Submission Guideline:

Interested and qualified candidates are requested to fill out the MSI-A application form by clicking the link below and send a copy of their updated CV (no educational or job certifications) by the closing date.

Please note that MSI-A does not charge applicants any recruitment fees. MSI-A is an equal-opportunity employer with a strong commitment to diversity at all levels. MSI-A has a strict non-discriminatory policy in its hiring and selection processes. All applicants will receive equal consideration, and applicants from all ethnic, racial, and economic backgrounds are encouraged to apply.

Please be aware that only those candidates who have been shortlisted will be contacted.