Chief Commercial Officer

Position Title: Chief Commercial Officer

2025-02-25 Herat Full Time 22

Job Location:	Herat
Nationality:	National
Category:	Business Development
Employment Type:	Full Time
Salary:	Based on organization salary scale
Vacancy Number:	#161-01-CCO
No. Of Jobs:	1
City:	Herat

Organization:	Ariyabod ISP
Years of Experience:	5
Contract Duration:	1 year with the possibility of extension
Gender:	Male/Female
Education:	Bachelor
Close date:	2025-02-25

About Ariyabod ISP:

Ariyabod ISP:

Ariyabod is a leading and experienced ISP Company based in Afghanistan and has had operational experiences all over the country since 2020. Ariyabod relies on professional technical and administrative staff and is based on the quality of services dedicated to organizations to offer the services for Homes, Businesses, and a variety of users. In addition, Ariyabod’ s vision is to remain one of the most trusted technical resources and become one of the leading IT infrastructure companies in Afghanistan. In this always-changing industry, Ariyabod strives to do the right thing and serve the customers with high-quality Internet and related services, backed by the best technical support.

Job Descriptions:

Ariyabod ISP Company is seeking an experienced Chief Commercial Officer who can be responsible for driving the company's commercial strategy to enhance revenue growth and market share in the highly competitive telecommunications industry. This role shall involve overseeing sales, marketing, customer service, and business development to ensure the delivery of high-quality internet services to customers. The CCO works closely with other senior executives to align commercial goals with the ISP's strategic vision, focusing on customer acquisition, retention, and satisfaction.

Duties and Responsibilities

Prepare B2B and B2C related Sales Development, Strategy and Planning
To develop and implement sales and marketing strategies, plans, forecasts and KPIs to achieve corporate revenue objectives.
To maximize business opportunities and the company’s overall profitability, as part of the senior management team.
To manage customer relationships and satisfaction through customer services and product development.
To manage and develop the sales, marketing and customer services teams and instill a culture of continuous improvement.
To manage the sales, marketing and customer services functions within agreed budget.
To manage partner relationships, including Agencies and Technical Partners, to maximize their opportunity, agreeing targets and service level agreements
Research, identify, communicate, follow up and co-ordinate pursuit activities in a timely for effective sales strategy
Lead, initiate and drive sales for the company's products and solutions to achieve sales target and revenue goals
Cooperate with Internal Teams to carry out effective sales planning, marketing and promotional sales to ensure alignment with the company’s strategies
Manage sales team to be professional and improve their capabilities by training in order to deliver right service and effective sales to customers
Execute Sales Plans and organizing customer care if required
Prepare reports for sales activities, sales target by daily, weekly and monthly basis
Be accountable for other certain works as assigned from immediate superior level
Listen to customers, understanding their concerns and outlining solutions to meet their needs.
Promote the benefits of new and improved products and services offered by the company to the customers
Identify and contact potential customers for business opportunities

Update customer database with contact details and interest information from prospective customers
Perform daily tasks based on assigned work plan
Maintain profitable and productive relationships with customers
Maintain up-to-date knowledge about product information and promotions
Communicate with customers through phone, e-mails, chats and personal visits
Respond to customer queries promptly and professionally
Work independently or in a team to achieve monthly sales quota
Provide excellent services and ensure customer satisfaction
Develop sales strategies and determine sales forecast and projections
Stay abreast with online marketing trends and competitors

Job Requirements:

Education & Experience:

Bachelor's degree in marketing, communications, business administration, or a related field is required. Masters in these fields is preferable.
More than 5 years of work experience in reputable ISP or Telecommunication companies on sales & marketing departments

Computer Skills:

MS Word, Excel, Access, and internet are an advantage

Language:

Excellent writing and speaking skills in Pashto, Dari and English are required.

Skills:

Business oriented
Communication and reporting skills
Result Orientation
Strong analytical skills
Self-motivated with an ability to achieve 100% targets.
Required skills on corporate dealing, sales, marketing and problem solving
Leadership and man management
Interpersonal relations
Strategic planning and implementation
Sales and negotiation
Business development
Commercial financial analysis
Problem solving, creative thinking and decision making, including the ability to make ‘tough’ decisions
Presentation and communication, both written and verbal

Ability:

Ability to work closely, professionally, and constructively with all others regardless of nationality, ethnicity, gender, religion, race, tribe, or cultural background.
Familiarity with ISP business and key customer impacting systems and their inter-relationship
Must possess positive attitude, good interpersonal skill, customer-oriented mindset and excellent communication skills
Ability to work and cope with challenges and under pressure to meet targets in a fast-moving, results-oriented environment.
Ability to coordinate and motivate Sales Executive

Ability to give presentations and understand business objectives