MEL TECH/CARM Officer

2026-06-11 Kandahar Full Time 22

Job Location:	Kandahar
Nationality:	National
Category:	Program
Employment Type:	Full Time
Salary:	MCA Salary Scale
Vacancy Number:	MELTE006805
No. Of Jobs:	1
City:	Kandahar

Organization:	Mercy Corps Afghanistan
Years of Experience:	At least 1-3 years of experience in MEL Tech & CARM
Contract Duration:	10 Months
Gender:	Male/Female
Education:	Bachelor’s degree in Information Technology, Computer Science, Statistics, Information Management, Social science, or related field
Close date:	2026-06-11

About Mercy Corps Afghanistan:

About Mercy Corps:

About Mercy Corps About Mercy Corps :

Mercy Corps is a leading global organization powered by the belief that a better world is possible. In disaster and hardship, in more than 40 countries around the world, we collaborate to put bold solutions into action, helping people triumph over adversity and build stronger communities from within. Now, and for the future.

Enhancing resilience is at the heart of what Mercy Corps does and how we work. Resilience means that people and systems can protect and improve wellbeing in the face of shocks and stresses. Mercy Corps strengthens sources of resilience to enhance the capacities of people, markets, and institutions to handle shocks, reduce risk, build more equitable and responsive systems, and improve well-being. Through our programs, partnerships, and influence, we support communities to cope, adapt, and ultimately thrive.

Since 1986, Mercy Corps Afghanistan has supported communities to recover and build resilience to future shocks and promote sustainable change by supporting community-led and market-driven initiatives, with a focus on the most marginalized. Our objectives include meeting immediate food and nutrition needs through cash, voucher, and WASH assistance, strengthening capacities for crisis preparedness and response, and in so doing, contribute to resilience through inclusive, climate-smart water systems, enhanced livelihoods opportunities, food security, and social cohesion.

Ongoing Learning

Ongoing Learning Ongoing Learning Ongoing Learning

In support of our belief that learning organizations are more effective, efficient and relevant to the communities we serve, we empower all team members to dedicate 5% of their time to learning activities that further their personal and/or professional growth and development.

Diversity, Equity & Inclusion

Diversity, Equity & Inclusion Diversity, Equity & Inclusion

Achieving our mission begins with how we build our team and work together. Through our commitment to enriching our organization with people of different origins, beliefs, backgrounds, and ways of thinking, we are better able to leverage the collective power of our teams and solve the world’s most complex challenges. We strive for a culture of trust and respect, where everyone contributes their perspectives and authentic selves, reaches their potential as individuals and teams, and collaborates to do the best work of their lives.

We recognize that diversity and inclusion is a journey, and we are committed to learning, listening and evolving to become more diverse, equitable and inclusive than we are today.

Equal Employment Opportunity

Equal Employment Opportunity Equal Employment Opportunity

Mercy Corps is an equal opportunity employer that does not tolerate discrimination on any basis. We actively seek out diverse backgrounds, perspectives, and skills so that we can be collectively stronger and have sustained global impact.

We are committed to providing an environment of respect and psychological safety where equal employment opportunities are available to all. We do not engage in or tolerate discrimination on the basis of race, color, gender identity, gender expression, religion, age, sexual orientation, national or ethnic origin, disability (including HIV/AIDS status), marital status, military veteran status or any other protected group in the locations where we work.

Safeguarding & Ethics

Safeguarding & Ethics Safeguarding & Ethics

Mercy Corps is committed to ensuring that all individuals we come into contact with through our work, whether team members, community members, program participants or others, are treated with respect and dignity. We are committed to the core principles regarding prevention of sexual exploitation and abuse laid out by the UN Secretary General and IASC and have signed on to the Interagency Misconduct Disclosure Scheme. By applying for this role an applicant confirms that they have not previously violated an employer’s sexual misconduct, sexual exploitation and abuse, child safeguarding or trafficking policy. We will not tolerate child abuse, sexual exploitation, abuse, or harassment by or of our team members. As part of our commitment to a safe and inclusive work environment, team members are expected to conduct themselves in a professional manner, respect local laws and customs, and to adhere to Mercy Corps Code of Conduct Policies and values at all times. Team members are required to complete mandatory Code of Conduct e-learning courses upon hire and on an annual basis. As an applicant, if you witness or experience any form of sexual misconduct during the recruitment process, please report this to Mercy Corps Integrity Hotline (integrityhotline@mercycorps.org).

Job Descriptions:

Program / Department Summary
The MEL Department oversees monitoring, evaluation, accountability, learning, data quality, reporting support, and evidence generation across program activities. The department supports adaptive management and ensures compliance with Mercy Corps, donor, and consortium standards.

Job Requirements:

General Position Summary

General Position Summary General Position Summary

The MEL Tech Officer is responsible for supporting digital data systems, mobile data collection platforms, beneficiary databases, accountability mechanisms, and community feedback management for the program.

The position will support setup and maintenance of CommCare-based data collection systems, PowerBI dashboards, referral tracking systems, complaint and feedback databases, dashboards, and reporting tools while ensuring compliance with data protection and accountability standards.

The position reports to the Country MEL Manager.

Essential Job Responsibilities

Essential Job Responsibilities Essential Job Responsibilities

SAFEGUARDING RESPONSIBILITIES

· Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

· Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work · · · Actively learns about safeguarding and integrates it into their work, including safeguarding risks and mitigations related to their area of work

· Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

· Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members · · · Practices the values of Mercy Corps including respecting the dignity and well-being of participants and fellow team members

· Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

· Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options. · · · Encourages openness and communication in their team; encourages team members to submit reports if they have any concerns using reporting mechanisms e.g., Integrity Hotline and other options.

MEL Technology and Information Management

MEL Technology and Information Management MEL Technology and Information Management

Develop, maintain, and troubleshoot digital data collection tools using CommCare, or ODK for Mercy Corps ongoing programs.
Support deployment of digital tools for vulnerability assessments, PDMs, RNAs, monitoring visits, referral tracking, and accountability activities.
Maintain beneficiary databases, monitoring trackers, referral databases, and feedback management systems.
Conduct regular data quality checks, consistency checks, deduplication, and database cleaning.
Support data synchronization, backup, storage, and secure archiving procedures.
Generate routine data summaries, dashboards, and visualization products for internal reporting and decision-making through PowerBI.
Support integration and harmonization of consortium data systems where applicable.
Assist in management of service mapping and referral databases.
Ensure all information systems comply with Mercy Corps and donor data protection requirements.
Support troubleshooting for mobile devices, tablets, and field data collection applications.
Ensure compliance with PM@MC minimum standards and Mercy Corps MEL policies.

Develop, maintain, and troubleshoot digital data collection tools using CommCare, or ODK for Mercy Corps ongoing programs.

Support deployment of digital tools for vulnerability assessments, PDMs, RNAs, monitoring visits, referral tracking, and accountability activities.

Maintain beneficiary databases, monitoring trackers, referral databases, and feedback management systems.

Conduct regular data quality checks, consistency checks, deduplication, and database cleaning.

Support data synchronization, backup, storage, and secure archiving procedures.

Generate routine data summaries, dashboards, and visualization products for internal reporting and decision-making through PowerBI.

Support integration and harmonization of consortium data systems where applicable.

Assist in management of service mapping and referral databases.

Ensure all information systems comply with Mercy Corps and donor data protection requirements.

Support troubleshooting for mobile devices, tablets, and field data collection applications.

Ensure compliance with PM@MC minimum standards and Mercy Corps MEL policies.

COMMUNITY ACCOUNTABILITY RESPONSE MECHANISM (CARM)

COMMUNITY ACCOUNTABILITY RESPONSE MECHANISM (CARM) COMMUNITY ACCOUNTABILITY RESPONSE MECHANISM (CARM)

Support implementation of Community Accountability and Reporting Mechanisms (CARM) across target locations.
Ensure their program has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures.
Collect all feedback received via different available feedback channels, like hotline number, face-face (help desk) and suggestion boxes in all intervention sites and ensure documentation of all feedback in the CARM database.
Contact informants who provided non-anonymous feedback seeking additional information – only when necessary – (place, name, details of the case...) to resolve their feedback more appropriately.
Contact informants who provided non-anonymous feedback to inform them about case resolution and collect data on overall satisfaction; ensure this is documented in the country-level CARM database.
Support the CARM/GESI Coordinator in tasks related to community engagement, sensitization and distributing IEC materials across all intervention sites.
Monitor accessibility, confidentiality, inclusiveness, and effectiveness of feedback channels.
Track, document, and follow up on complaints, feedback, referrals, and response timelines.
Support analysis of community feedback trends to inform program adaptation.
Promote safe, inclusive, and protection-sensitive engagement with affected populations.

Support implementation of Community Accountability and Reporting Mechanisms (CARM) across target locations.

Ensure their program has at least three active, context-appropriate feedback channels informed by community preferences and by following proper procedures.

Collect all feedback received via different available feedback channels, like hotline number, face-face (help desk) and suggestion boxes in all intervention sites and ensure documentation of all feedback in the CARM database.

Contact informants who provided non-anonymous feedback seeking additional information – only when necessary – (place, name, details of the case...) to resolve their feedback more appropriately.

Contact informants who provided non-anonymous feedback to inform them about case resolution and collect data on overall satisfaction; ensure this is documented in the country-level CARM database.

Support the CARM/GESI Coordinator in tasks related to community engagement, sensitization and distributing IEC materials across all intervention sites.

Monitor accessibility, confidentiality, inclusiveness, and effectiveness of feedback channels.

Track, document, and follow up on complaints, feedback, referrals, and response timelines.

Support analysis of community feedback trends to inform program adaptation.

Promote safe, inclusive, and protection-sensitive engagement with affected populations.

Data Protection and Compliance

Data Protection and Compliance Data Protection and Compliance

Ensure secure handling and storage of personally identifiable information (PII).
Support implementation of GDPR-compliant data protection practices and consent procedures.
Maintain password-protected systems and role-based access controls.
Support data confidentiality and safe information-sharing procedures across departments and consortium partners.

Ensure secure handling and storage of personally identifiable information (PII).

Support implementation of GDPR-compliant data protection practices and consent procedures.

Maintain password-protected systems and role-based access controls.

Support data confidentiality and safe information-sharing procedures across departments and consortium partners.

Capacity Building and Technical Support

Capacity Building and Technical Support Capacity Building and Technical Support

Train staff and enumerators on mobile data collection tools, CARM systems, and data quality standards.
Provide technical support to field teams during assessments, distributions, monitoring, and emergency responses.
Develop simple user guides and SOPs for digital systems and accountability tools.
Support continuous improvement of MEL technology systems and accountability processes.

Train staff and enumerators on mobile data collection tools, CARM systems, and data quality standards.

Provide technical support to field teams during assessments, distributions, monitoring, and emergency responses.

Develop simple user guides and SOPs for digital systems and accountability tools.

Support continuous improvement of MEL technology systems and accountability processes.

Coordination and Reporting

Coordination and Reporting Coordination and Reporting

Coordinate closely with MEL, Program, IT, Operations, and consortium focal points.
Support preparation of internal reports, dashboards, and donor reporting inputs.
Escalate critical accountability concerns and sensitive complaints through appropriate safeguarding channels.
Support learning and adaptive management processes through data analysis and accountability insights.

Coordinate closely with MEL, Program, IT, Operations, and consortium focal points.

Support preparation of internal reports, dashboards, and donor reporting inputs.

Escalate critical accountability concerns and sensitive complaints through appropriate safeguarding channels.

Support learning and adaptive management processes through data analysis and accountability insights.

Security

Security Security

Ensure compliance with Mercy Corps security policies and procedures.
Conduct field activities in accordance with operational security protocols.
Immediately report security incidents or operational concerns through appropriate channels.

Ensure compliance with Mercy Corps security policies and procedures.

Conduct field activities in accordance with operational security protocols.

Immediately report security incidents or operational concerns through appropriate channels.

Organizational Learning

Organizational Learning Organizational Learning

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient, and relevant to the communities they serve, we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries

Accountability to Beneficiaries Accountability to Beneficiaries

Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our program participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Mercy Corps team members are expected to support all efforts toward accountability, specifically
to our program participants and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

Team members are expected to conduct themselves in a professional manner and respect local laws, customs and MC's policies, procedures, and values at all times and in all in-country venues.

Knowledge and Experience

· Bachelor’s degree in Information Technology, Computer Science, Statistics, Information Management, Social Sciences, or related field.

· · · Bachelor’s degree in Information Technology, Computer Science, Statistics, Information Management, Social Sciences, or related field. Bachelor’s degree in Information Technology, Computer Science, Statistics, Information Management, Social Sciences, or related field.

· Minimum 3 years of relevant experience in MEL technology, information management, accountability systems, or humanitarian data management.

· · · Minimum 3 years of relevant experience in MEL technology, information management, accountability systems, or humanitarian data management. Minimum 3 years of relevant experience in MEL technology, information management, accountability systems, or humanitarian data management.

· Strong experience with ODK, CommCare, Excel, and database management systems.

· · · Strong experience with ODK, CommCare, Excel, and database management systems. Strong experience with ODK, CommCare, Excel, and database management systems.

· Experience managing community feedback and accountability systems preferred.

· · · Experience managing community feedback and accountability systems preferred. Experience managing community feedback and accountability systems preferred.

· Excellent listening, interpersonal, communication and networking skills; and the ability to work with diversified populations.

· · · Excellent listening, interpersonal, communication and networking skills; and the ability to work with diversified populations. Excellent listening, interpersonal, communication and networking skills; and the ability to work with diversified populations.

· High level of self-awareness and self-development with the maturity to deal with constructive feedback.

· · · High level of self-awareness and self-development with the maturity to deal with constructive feedback. High level of self-awareness and self-development with the maturity to deal with constructive feedback.

· Knowledge of humanitarian cash programming and referral systems is an advantage.

· · · Knowledge of humanitarian cash programming and referral systems is an advantage. Knowledge of humanitarian cash programming and referral systems is an advantage.

· Strong analytical and troubleshooting skills.

· · · Strong analytical and troubleshooting skills. Strong analytical and troubleshooting skills.

· Experience creating dashboards and data visualization product especially with PowerBI.

· · · Experience creating dashboards and data visualization product especially with PowerBI. Experience creating dashboards and data visualization product especially with PowerBI.

· Understanding of data protection, confidentiality, and safeguarding principles.

· · · Understanding of data protection, confidentiality, and safeguarding principles. Understanding of data protection, confidentiality, and safeguarding principles.

· Ability to manage multiple priorities in a fast-paced humanitarian environment.

· · · Ability to manage multiple priorities in a fast-paced humanitarian environment. Ability to manage multiple priorities in a fast-paced humanitarian environment.

· Strong communication and coordination skills.

· · · Strong communication and coordination skills. Strong communication and coordination skills.

· Fluency in English and Dari required; Pashto strongly preferred.

· · · Fluency in English and Dari required; Pashto strongly preferred. Fluency in English and Dari required; Pashto strongly preferred.

· Willingness and ability to travel regularly to field locations.

· · · Willingness and ability to travel regularly to field locations. Willingness and ability to travel regularly to field locations.

Ability to work under pressure and meet deadlines in a fast-paced environment

Ability to work under pressure and meet deadlines in a fast-paced environment Ability to work under pressure and meet deadlines in a fast-paced environment

Submission Guidelines:

Consent Language:

Consent Language: Consent Language:

“Mercy Corps collects your personal data for the purposes of managing Mercy Corps recruitment related activities as well as for organizational planning purposes globally. Consequently, Mercy Corps may use your personal data in relation to the evaluation and selection of applicants including, for example, setting up and conducting interviews and tests, evaluating and assessing the results thereto and as is otherwise needed in the recruitment processes including the final recruitment.

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside . All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given. Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) (www.schr.info/the-misconduct-disclosure-scheme). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.”

Mercy Corps is an international organization consisting of multiple affiliated companies in various countries. Mercy Corps has international sites and uses resources located throughout the world. Your data may be held on secure platforms globally, including outside . All personal data whether relating to recruitment or employment, is held on a secure platform and system which is subject to regular testing and audit. Unless stated in the job description that the post involves other organizations with which the information will be shared as part of the recruitment process, your personal data will only be shared with third parties where consent is given. Mercy Corps participates in the Inter-Agency Misconduct Disclosure Scheme (the “Scheme”) ( www.schr.info/the-misconduct-disclosure-scheme www.schr.info/the-misconduct-disclosure-scheme ). Accordingly, we request information from a job applicant’s previous employer(s) about any investigations which found that the applicant committed sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents of misconduct under investigation when the applicant left employment. By applying, you confirm your consent to Mercy Corps collecting your prior employment history under the Scheme as part of the application process. Your data will be stored for up to four years.”

By applying for this position, I attest that I have never violated a sexual misconduct, sexual exploitation and abuse, child safeguarding or human trafficking policy and that I have never been disciplined for violating an employer’s code of conduct.”

To apply for this position, please follow the below given link.

To apply for this position, please follow the below given link. To apply for this position, please follow the below given link.

https://recruiting2.ultipro.com/MER1024MERCY/OpportunityCreate?opportunityId=85b0f18e-0e83-4ff5-a2d2-dae5204188fd

The deadline for submission is the close of business on 11-06-2026 applications received after the closing date and without a subject line will not be given consideration so, please make sure you put the vacancy number MELTE006805 MEL Tech/CARM Officer on the subject of your email, or your application will be disregarded by the system.

Please note that only shortlisted candidates whose application responds to the above criteria will be contacted for the written test/interview.

Note: Please note that MCA will provide office space and facilities only and is not providing any lodging facilities for its Team Members/Employees in HQ and field offices and it is the employee’s responsibility to arrange the lodgings for themselves if they work in a field office other than their home province. Note: Please note that MCA will provide office space and facilities only and is not providing any lodging facilities for its Team Members/Employees in HQ and field offices and it is the employee’s responsibility to arrange the lodgings for themselves if they work in a field office other than their home province.

Females are highly encouraged to apply for the MCA Open positions.

Females are highly encouraged to apply for the MCA Open positions. Females are highly encouraged to apply for the MCA Open positions.

Note; Contingent upon Doner approval

Note; Contingent upon Doner approval Note; Contingent upon Doner approval