General Conditions of Employment
PU-AMI is a humanitarian organization committed to safeguarding and protecting individuals affected by our activities and to ensuring a safe and respectful environment for all staff and beneficiaries. Adherence to the ethical framework (including sexual exploitation, abuse, and harassment (PSEAH), child safeguarding, fraud, corruption, and other forms of misconduct) is a fundamental requirement for all roles. All selected candidates must sign the Code of Conduct, complete all mandatory training and demonstrate a clear understanding of, and commitment to, PU-AMI’s ethical framework and safeguarding policies, including their responsibilities to prevent, report, and respond to concerns in accordance with the established reporting and referral procedures, and to uphold accountability to affected populations.
As part of PU-AMI's commitment to safe recruitment, all candidates will be subject to appropriate screening procedures, which may include reference checks, verification of employment history, and disclosure of any past misconduct related to safeguarding, PSEAH, or other serious violations.
PU-AMI considers the diversity of race, beliefs, languages, gender, background, and status within its human resources as a key asset to its humanitarian work and is fully committed to upholding the principle of non-discrimination throughout its recruitment processes.
Please note that PU-AMI will under no circumstances request any financial contribution for administrative fees related to recruitment. Any such request should be considered fraudulent and disregarded.
The employee shall abide by this job description, his/her employment contract, and the PU-AMI Afghanistan National Staff Regulations, including their annexes and attachments, as well as any rules, regulations, and internal policies that may be adopted by PU-AMI Afghanistan.
د استخدام عمومي شرایط
کارمند باید د دې دندې د تشریح، د خپلې کاري قرارداد، او د (PU-AMI) د بشري منابعو د تګلارې له ضمیمو او اړوندو اسنادو سره سم، همدارنګه د هغو ټولو اصولو، مقرراتو او داخلي تګلارو پر بنسټ چې د (PU-AMI) لهخوا منل کېږي، عمل وکړي.
Work Relationship
- Works under the responsibility of (د چا تر مسؤلیت لاندې کار کوي): Head of Base
- Supervises (څوک تر نظارت لاندې لري): None
- In direct cooperation with (په مستقیمه همکاري کې له): Accountability officer, supervisor and MEAL team, program teams and support departments (Logistics, Finance, HR, and Security departments)
Responsibilities and particular assignmentsمسؤلیت ها و وظایف مشخص
General responsibilitiesمسؤلیت های عمومی :
The accountability supervisor closely works with communities to inform them about PU-AMI’s activities and services, to foster their participation in PU-AMI’s projects and to collect and ensure effective and timely management of their feedback. Under the supervision of the accountability officer, the accountability supervisor is in charge of the development and management of PU-AMI’s accountability systems in the eastern region and should also actively contribute to their dissemination and/or improvement if requested.
Objective 1هدف اول : Implementation of accountability activities
Activities/Main dutiesفعالیت ها/ وظایف عمده: Manage PU-AMI’s complaints and feedback mechanisms
• Ensure effective development and management of PU-AMI’s feedback mechanisms through the regular collection of communities’ feedback and their proper registration in PU-AMI’s dedicated system.
• Maintain confidential and detailed records of all feedback registered.
• In collaboration with the accountability officer and concerned departments, ensure close follow-up of all the feedback received, to make sure that they are effectively and timely analyzed and addressed.
• Treat urgent and/or sensitive feedback with the immediate attention they require and ensure a fast resolution.
• In collaboration with the accountability officer, liaise with community leaders and external stakeholders, to support the resolution of feedback if necessary.
• Compile data, prepare and submit regular comprehensive and detailed activity reports.
• When relevant, suggest new tools to collect feedback and reinforce the relevance of PU-AMI complaints and feedback mechanisms.
• Upon request from your line manager, conduct a field investigation and cross-check the information received.
Objective 2هدف دوم: Promotion of complaints and feedback mechanisms
Activities/Main dutiesفعالیت ها/ وظایف عمده: Inform and raise awareness about PU-AMI’s feedback mechanisms
• Design relevant IEC (information, education, and communication) tools to advertise PU-AMI’s feedback mechanisms.
• Implement accountability and CFM awareness-raising and promotion activities to sensitize communities, local authorities, and external stakeholders in PU-AMI’s areas of implementation and ensure that complaints and feedback mechanisms are known by communities in areas of intervention.
• When relevant, suggest new ways to advertise PU-AMI’s feedback mechanisms.
Objective 3هدف سوم : Communication
Activities/Main dutiesفعالیت ها/ وظایف عمده: Ensure clear communication with communities, within PU-AMI, and with external stakeholders.
• Inform communities about their rights to be consulted, provide feedback to PU-AMI on its activities, and explain why and how to use PU-AMI’s feedback mechanisms.
• Communicate and disseminate feedback handling procedures, policies, and tools to beneficiaries, project staff, and other stakeholders.
• Ensure constant and adequate communication with your manager and your colleagues.
• Participate in department coordination meetings and any other humanitarian accountability meetings if needed.
The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.
