JOB SUMMARY
The Student Counselor at Muslim English Language Institute (MELI) is responsible for providing comprehensive counseling services to customers, with the primary goal of convincing and persuading them to join MELI. The Counsellor will also be responsible for conducting placement tests, managing student registration, coordinating with internal departments, attending meetings, and preparing sales reports.
RESPONSIBILITIES
• Provide appealing presentations to customers, showcasing MELI services and convincing them to join the institute.
• Offer overall counseling services to customers, employing persuasion techniques to encourage them to choose MELI.
• Conduct placement tests for students, including the LADO and talk & talk assessments.
• Complete student registration in the ERP system, inputting contact details, personal information, and photos.
• Capture and record students' names and photos for printing ID cards.
• Follow up with customers who have attended counseling sessions but have not yet joined MELI.
• Coordinate with the Branch Manager regarding class timetables, ensuring convenient schedules for students.
• Attend official meetings conducted by the Customer Care Department.
• Prepare sales reports related to follow-up students, converted students, packages, talk and talk appointments, and submit them to the Marketing department and CEO.
• Adherence to MELI policies and procedures to ensure a smooth and productive working experience.
• Undertake any other duties as assigned by the Branch Manager.
