The IT Officer is responsible for the effective operation, maintenance, and support of all IT systems, networks, and services at Rana University. This includes troubleshooting hardware/software issues, managing servers and networks, supporting users, and ensuring the security and smooth running of the university's IT infrastructure.
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Install, configure, and maintain computer systems, software, printers, and other IT equipment.
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Monitor and maintain university network infrastructure (LAN/WAN, internet, Wi-Fi, etc.).
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Provide timely technical support and training to faculty, staff, and students.
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Troubleshoot hardware, software, and network issues and ensure minimal downtime.
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Maintain and update the inventory of IT assets and equipment.
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Manage user accounts, emails, and system access rights.
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Ensure data security, backup, and recovery procedures are in place and effective.
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Coordinate with vendors for procurement, installation, and maintenance of IT equipment.
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Assist in website updates and Learning Management System (LMS) support.
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Monitor IT policies and ensure compliance with university standards.
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Generate reports and documentation for IT usage, incidents, and maintenance schedules.