Customer Support Agent
2026-08-01        Kabul       Full Time        14
Job Location: Kabul
Nationality: Afghan
Category: Customer Service
Employment Type: Full Time
Salary: Atal Baria Salary Scale
Vacancy Number: CSA#10
No. Of Jobs: 4
City: Kabul
Organization: Da Atal Baria
Years of Experience: 2 to 4 Years
Contract Duration: One Year
Gender: Male
Education: Bachelor's Degree Preferred
Close date: 2026-08-01

About Da Atal Baria:

About Da Atal Baria

Company Profile Description – Da Atal Baria Da Atal Baria is a Kabul-based consulting and service company specializing in call center management, administrative support, and workforce outsourcing. We help  National and international businesses operate more efficiently by providing well-trained Afghan professionals who deliver reliable, high-quality remote services. Our team supports clients with tailored solutions in areas such as customer service, dispatch coordination, back-office operations, and business process support — allowing companies to scale without compromising quality. At Da Atal Baria, we combine local talent with global standards to create value, drive performance, and build lasting partnerships in a competitive international market.
Job Descriptions:

Job Summary

We are seeking a highly motivated and intelligent Customer Support Agent with excellent English communication skills to join our team. Since all of our systems, customer interactions, and internal communications are conducted in English, the ideal candidate must be fluent in both spoken and written English.

We are looking for someone who is quick to learn, hardworking, responsible, and eager to grow professionally. Due to previous challenges in finding qualified candidates, we place a strong emphasis on learning ability, work ethic, and problem-solving skills.
This is a full-time night shift position. Applicants must be willing and able to work overnight hours on a consistent schedule.

Key Responsibilities

• Handle customer calls, emails, and messages professionally in English.
• Schedule appointments and coordinate with technicians and dispatchers.
• Resolve customer concerns and provide accurate information about services.
• Maintain and update customer records in the company's CRM system.
• Follow up with customers to ensure satisfaction and service quality.
• Work closely with other departments to ensure smooth daily operations.



Job Requirements:

Qualifications

• Excellent spoken and written English skills are mandatory. (Required)
• Strong communication and interpersonal skills.
• Fast learner with the ability to adapt to new systems and processes.
• Hardworking, responsible, and committed to continuous improvement.
• Strong problem-solving and organizational skills.
• Ability to work under pressure and manage multiple tasks efficiently.
• Previous experience in customer service or a call center is preferred but not required for exceptional candidates.

Submission Guidelines:

Submission Guidelines

Interested candidates are required to submit the following documents:

• Updated CV/Resume in English
• Cover Letter in English

• A 1–3 minute self-introduction video in English explaining:

  • Your educational and professional background

  • Why you are interested in this position

  • Your customer service experience and communication skills

  • Why you believe you are the right candidate for this role

The video is a mandatory part of the application process. Due to the importance of English communication skills and presentation abilities in this role, applications submitted without a video will not be reviewed, and the CV will not be considered.

Important Requirements:

• All applications and supporting documents must be submitted in English.
• Candidates must demonstrate strong spoken and written English skills.
• Applicants should be quick learners, hardworking, and committed to professional growth.
• Only shortlisted candidates will be contacted for interviews and further assessments.

Please send your application to Hrmegaelc@gmail.com with the subject line:

"Customer Support Agent"

Submission Email:

Hrmegaelc@gmail.com

Apply

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