Key Responsibilites:
I: Customer Interacton & Management
Handling diverse clientele (individual customers & corporate clients).
Addressing travel-related requests, modificatons, and cancellatons.
II. Informaton Provision & Expertse
Deliveringcompletedetailson flights, accommodatons, visas,Travelinsurance, and travel regulatons.
Maintaining booking accuracy and exemplary customer service.
III. Collaboraton & Coordinaton
Liaising with internal teams.
Ensuring cohesive and positve customer journey.
Requirements:
Minimum Qualificatons:
Educaton: University Degree (Mandatory)
Experience: 3-5 Years (Travel Industry)
II.Technical Proficiency:
GDS Platorms: Amadeus, Sabre, Galileo (Required)
B2BPortals: Strong Working Knowledge (Required)III.Communicaton Skills:
Languages: Dari, Pashto, English (Fluent)
Additonal Languages: Advantageous
Skills:
I: Core Travel Management Competencies:
A:Consultng and Management Proficiency.
B:Travel Arrangements and Reservatons Expertse.
II.Essental Interpersonal and Communicaton Skills:
ASuperior Customer Service Orientaton.
B:Effectve Communicaton and Interpersonal Abilites.
III. Operatonal Effectveness
A:Multtasking & Adaptability: Management of competng demands in fluid environments.
B:Comprehensive Destnaton and Accommodaton Knowledge (CDAK).
•Geographic Understanding: Locaton, climate, transportaton.
•Historical and Cultural Context: Significance, customs, atractons.
•Practcal Informaton: Visa requirements, currency, health advice.
•Local Experiences:AdventureActvitesandevents.
IV.Enhancing Qualificatons:
A:Prior Travel Industry Experience (Beneficial).