Position Purpose/ Summary
This is a dual role where you will lead two critical areas for our growth in key markets: our SnapSolutions service packages and our Partnerships & Business Development.
In simple terms, you will have two main jobs:
1. SnapSolutions Head: You are the business owner for our paid micro-consulting services. Your goal is to market them, find clients, and ensure successful delivery.
2. Partnerships & Business Development Manager: You are the hunter for new opportunities. Your goal is to find new partners, write winning proposals, and bring in new business.
Main Duties & Responsibilities
Part 1: As a Partnerships & Business Development Manager
Your role is to identify, pursue, and secure new business opportunities that contribute to Adroit Associates’ growth across all service lines. You will manage opportunity intelligence, proposal development, client engagement, and BD systems to position Adroit as a competitive partner in key markets.
A. Opportunity Identification & Growth Planning
- Conduct regular scanning of donor portals, government platforms, procurement systems, and sector networks to identify new tenders, grants, and partnership opportunities.
- Analyze client needs, industry trends, and competitor activities to determine best-fit opportunities.
- Develop short- and long-term business development plans aligned with organizational priorities.
- Maintain an up-to-date opportunity tracker with potential, active, and high-priority opportunities.
B. Proposal & Bid Development
- Lead the end-to-end proposal development process, including planning, writing, coordinating inputs, reviewing, and submitting high-quality proposals and bids.
- Prepare compelling EOIs, concept notes, pitch decks, and capability statements.
- Coordinate contributions from technical teams, finance, HR, and external experts to produce well-integrated submissions.
- Maintain and update a structured library of templates, CVs, project references, methods, and past performance documents.
C. Relationship Building & Representation
- Proactively reach out to prospective clients, partners, and experts to build strong professional relationships.
- Represent Adroit Associates at conferences, events, donor briefings, academic forums, and sector meetings to strengthen visibility.
- Maintain communication with partners and stakeholders to position Adroit for future collaborations.
- Build and manage a network of consultants and thematic experts relevant to upcoming opportunities.
D. Pipeline Management, CRM & Documentation
- Manage the BD pipeline through the CRM system, ensuring all opportunities, outreach, and meetings are accurately documented.
- Track and report on pipeline status, proposal submissions, success rates, and forecasts for leadership review.
- Document correspondence, partnership discussions, and expert engagement systematically.
- Ensure proper organization of teaming agreements, MoUs, NDAs, consultant profiles, and BD files.
E. Internal Coordination & Knowledge Sharing
- Collaborate closely with technical teams to understand strengths, capabilities, and past experiences for positioning in proposals.
- Coordinate with Finance and HR for budgeting, sourcing experts, and staffing requirements.
- Share lessons learned from wins and losses to improve BD processes and competitiveness.
- Support production of BD-related communication materials such as capability statements and success summaries.
Part 2: As a SnapSolutions Head
Your primary responsibility under this part of the dual role is to manage, expand, and strengthen the SnapSolutions micro-consulting service line across multiple markets. You will function as the business owner for SnapSolutions, responsible for service launch, marketing, client acquisition, delivery quality, and continuous improvement.
A. Service Launch and Marketing
- Develop and implement comprehensive launch plans for SnapSolutions microservices.
- Create and manage marketing campaigns targeting individuals, organizations, donors, universities, and think tanks.
- Develop promotional materials, digital presence, social media engagement (including LinkedIn and sector forums), and participate in events.
B. Client Outreach and Onboarding
- Identify, engage, and qualify prospective clients aligned with SnapSolutions’ offerings.
- Maintain a centralized CRM system in ClickUp with status tracking of all prospective clients, documenting outreach history, communication progress, and conversion stages.
- Lead the onboarding process to ensure clients understand service scope, deliverables, pricing, and timelines.
- Coordinate internal resources to tailor service delivery to client-specific needs.
C. Service Delivery Management
- Oversee smooth and timely delivery of SnapSolutions services, managing cross-functional teams and third-party providers.
- Implement quality assurance processes to ensure consistency, accuracy, and client satisfaction.
- Resolve delivery issues and client concerns swiftly.
D. Reporting and Continuous Improvement
- Track and report metrics on service performance, client acquisition, retention, and satisfaction.
- Identify service delivery bottlenecks and propose process improvements.
- Submit a monthly dashboard on outreach, conversion, and revenue progress to ELT members for review and decision-making.
- Work with the leadership team to refine pricing, service features, and market positioning.
E. Strategic Planning and Pipeline Management
- Set weekly and monthly booking, conversion, and revenue targets aligned with company OKRs.
- Lead pipeline review meetings with the marketing and service leads to track performance and adjust outreach strategy.
F. Data & Performance Analytics
- Analyze CRM and outreach data to identify performance trends, conversion gaps, and engagement patterns.
- Analyze engagement metrics (views, click-throughs, consultations booked, pilot conversion rates) and generate monthly performance dashboards.
- Recommend course corrections based on real-time data trends (e.g., region-wise or service-wise conversion differences).
G. Knowledge Management & Documentation
- Maintain organized records of outreach, consultations, pilots, and client feedback in ClickUP, SharePoint, and CRM.
- Oversee preparation of success stories, testimonials, and case studies for marketing reuse.
- Document lessons learned and best practices from each pilot or engagement for future scaling.
H. External Representation and Networking
- Represent SnapSolutions in relevant forums, donor consultations, and sector events to strengthen brand presence.
- Build partnerships with peer organizations and platforms (e.g., MEL networks, academia, think tanks) for joint campaigns or co-branded offerings.
- Coordinate with regional representatives or affiliates for cross-border engagement and lead follow-up.
Learn more about SnapSolutions here: https://snapsolutions.adroitassociates.org