Senior Support Engineer

Position Title: Senior Support Engineer

2025-06-15 Kabul Full Time 19

Job Location:	Kabul
Nationality:	Afghan
Category:	Information Technology
Employment Type:	Full Time
Salary:	As per Organization Salary Scale
Vacancy Number:	GAAC-GH-005/25
No. Of Jobs:	1
City:	Kabul

Organization:	GAAC Holding
Years of Experience:	5 Years and above relevant work experience in IT support or system engineering
Contract Duration:	One Year (Extendable)
Gender:	Male/Female
Education:	Bachelor’s degree in computer science, IT or related field. Master’s degree in the field is preferable.
Close date:	2025-06-15

About GAAC Holding:

GAAC Holding Afghanistan is a subsidiary company of GAAC Holding SPV LTD, a UAE based company of global best in class partners with specialist in airport management and extensive experience working in emerging markets. With circa 1,000 employees in Afghanistan, GAAC provides ground handling and aviation security services in different international airports, including Kabul, Heart, Kandahar and Mazar-e-Sharif.

Job Descriptions:

Provide advanced support for all airport IT systems (CUPPS, BRS, DCS, FIDS, AMS, CCTV, attendance Server, device, Access Control, etc.).
Rapidly diagnose and resolve complex IT issues that affect passenger processing, baggage handling, flight operations, and airport services.
Monitor and maintain network and system infrastructure supporting airport terminals, including routers, switches, servers, kiosks, printers, and scanners.
Ensure high system availability and quick recovery times to meet SLA commitments and avoid operational delays.
Coordinate and communicate with airline IT teams, ground handling agents, airport operations, and third-party vendors.
Perform routine system health checks, backups, and preventive maintenance on all airport-related IT systems.
Document incident reports, resolutions, configurations, and maintenance activities using tools.
Participate in the rollout and integration of new systems, hardware, and technology at the airport.
Provide on-ground IT support during flight schedules, including nights, weekends, times.
Ensure compliance with IT security, safety, and data protection standards.
Support the training of ground staff, and junior IT team members on system usage and procedures.
Participate in system audits, user access reviews, and capacity planning.
Assist in business continuity planning and disaster recovery drills.
Review and recommend improvements to support procedures, tools, and workflows to enhance efficiency and service quality.
Lead or support IT projects involving upgrades, migrations, or expansions at the airport.

Job Requirements:

Must have a bachelor’s degree in computer science, IT or related field. Having masters in the field is preferable.
Minimum 5 years of relevant work experience in IT support or systems engineering, preferrable with reputable organizations
Proven experience in managing and troubleshooting complex IT systems.
Expertise in system support, troubleshooting, and maintenance
Hands-on experience with computer networks, network administration and network installation
Excellent knowledge of technical management, information analysis and of computer hardware/software systems
Ability to work under pressure and meet tight deadlines
Fluent in English, Dari/Pashto – written and spoken
ITIL, CompTIA A+, Microsoft Certified, or similar certifications preferred.
Certifications in specific systems (e.g., CUPPS, DCS) a plus.

Submission Guidelines:

You are required to fill out the application form and upload your CV, Cover Letter and Tazkira following the link https://forms.gle/5n2QsL9g9DUoazVX7
Please make your CV, Cover Letter and Tazkira in a single PDF file.
Please do not send heavy-sized documents (i.e. education and work certificates)
Only shortlisted candidates will be called for the next stage of recruitment.
No application will be accepted after the closing date.