Job Descriptions:
The Community Engagement and Feedback Center (CEFC) Facilitator is responsible for engaging with community members through one-on-one and group sessions to collect feedback, queries, and complaints, ensuring proper documentation and timely follow-up. The role includes conducting social behavior change communication (SBCC) sessions and focus group discussions (FGDs) to improve awareness on health, nutrition, and hygiene in Paktika province. The facilitator coordinates with key service providers to close feedback loops, ensures referrals follow established pathways, and regularly reports on CEFC activities. Additionally, the facilitator promotes community participation, represents CEFC in local health shura meetings, and conducts awareness sessions on priority behaviors.
Main duties and responsibilities:
- Engage with the visitor(s) in two-way communication sessions i.e. group and or one on one sessions to record their feedback, quires, and complaints in logbook.
- Ensure that feedback received through the system is properly documented, analyzed, and responded to in a timely manner.
- Conduct social behavior change communication session and FGDs to improve the health, nutrition and hygiene awareness of Paktika province.
- Follow up with key service providers i.e. Health, Nutrition, WASH, Protection, Education, for the closing of the feedback loop
- Refer query, complaints, and feedback in line with referral pathways and processes.
- Share updated report from the CEFCs on a regular basis-daily, weekly, and monthly.
- Assist humanitarian actors on ensuring community participation, community perception and help promote community voices and concerns.
- Participate in weekly local health shura meeting to update the progress of CEFCs activities and seeks their required supports.
- Conduct awareness session with the visitors on key priority behaviors.
