Job Purpose
The Order Booker / Sales Agent will be responsible for visiting shops, retailers, wholesalers and potential customers, introducing company products, generating sales, registering customers and recording orders through the company's mobile application.
Key Responsibilities
· Regularly visit assigned shops, retailers, wholesalers and potential business customers.
· Introduce Zaviyar Trading Company and its available products to new and existing customers.
· Generate sales and collect customer orders through the company's mobile application.
· Register new customers and accurately enter their information into the application.
· Explain product features, prices, promotional offers and availability to customers.
· Persuade potential customers to purchase products and convert leads into active customers.
· Build and maintain strong professional relationships with shopkeepers and business customers.
· Follow assigned routes, territories and daily field-visit plans.
· Follow up on orders, customer inquiries and complaints.
· Report market demand, competitor activities, customer feedback and new business opportunities.
· Coordinate with the Sales Manager and relevant departments regarding orders and deliveries.
· Work toward achieving assigned daily, weekly and monthly sales targets.
· Maintain professional conduct and represent the company positively in the market.
Key Performance Indicators (KPIs)
· Number of shops visited per day.
· Number of new customers registered.
· Number and value of successful and approved orders.
· Achievement of assigned sales targets.
· Accuracy of orders entered into the mobile application.
· Conversion rate of potential customers into active customers.
· Customer retention and follow-up performance.
· Quality and timeliness of market reports.