The primary objective of the Referrals Nurse position is to facilitate the efficient and effective referral of patients to appropriate healthcare facilities or specialists for further evaluation, treatment, or management. The Referrals Nurse will work closely with healthcare providers, patients, and external healthcare facilities to ensure timely and coordinated referrals.
Duties and Responsibilities:
● Conduct initial assessments of patients to determine the severity of illness and the need for referral based on established criteria and guidelines.
● Coordinate referrals for patients requiring specialized services, diagnostic tests, or consultations with external healthcare facilities or specialists.
● Maintain accurate and complete documentation of referral requests, approvals, and outcomes in the patient's medical records and referral tracking system.
● Communicate effectively with patients, families, and healthcare providers regarding the need for referral, referral process, and follow-up care instructions.
● Follow up with patients to ensure they have received the necessary services and support after referral, including scheduling appointments, obtaining test results, and addressing any barriers to care.
● Collaborate with internal healthcare teams, including physicians, nurses, and other departments, to ensure seamless coordination of care and continuity of treatment.
● Establish and maintain relationships with external healthcare facilities, specialists, and community resources to facilitate timely and appropriate referrals.
● Provide direct nursing care to patients, including dressing changes, catheterization, vital sign monitoring, and medication administration.
● Assist in INTERSOS supported clinics (as assigned by line manager), especially during heavy patient flow periods or HR gaps.
● Support regular health facilities and community-based identification of malnutrition cases through screening for specific demographics and referral to treatment points, as well as follow-up on defaulters.
● Perform any other duties assigned by the line supervisor.