HPL is building a talent pool for a nationwide telecom network operation and maintenance (O&M) managed-services project. The Project Manager will lead field O&M in all regions, act as HPL's authorised representative to the client, and be accountable for network availability, service levels and contract performance.
Key responsibilities
- Lead nationwide preventive and corrective maintenance of radio access, microwave, fibre, IP and site power infrastructure through the regional teams.
- Act as the single point of contact with the client for service delivery, monthly performance reviews, escalations and contract correspondence.
- Monitor KPIs, service levels and network availability, and drive root-cause analysis and corrective action plans.
- Set up operating procedures, escalation matrices and operational-level agreements (OLAs) with the client and third parties.
- Manage a multi-province field workforce, vehicle fleet, regional stores and subcontractors.
- Manage the project budget and resource plan, and control spares and consumables.
- Enforce HSE, anti-bribery and code-of-conduct requirements across all teams.
- Deliver periodic performance reports to the client and HPL management.
Working conditions
Based at the Kabul head office, with regular travel to regional hubs and field sites nationwide. Must be available 24/7 for critical network escalations.
