Job Summary
The Medical Receptionist (MR) performs a wide range of tasks in the reception of the laboratory. Medical receptionists are expected to be compassionate and discreet with superb time management and record-keeping skills.
To ensure success, medical receptionists should be confident and professional administrators with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. Top candidates will work comfortably under pressure while multitasking in a fast-paced environment and can effectively react to patients’ laboratory investigations.
Shift:
3:00 pm - 11:00 pm
Medical Receptionist Responsibilities
· Greet and attend to patients in person and over the phone and WhatsApp.
· Professionally assist doctors, staff, visitors, patients, and other clients.
· Answer all phone calls professionally and courteously.
· Perform all duties within Human Medical Laboratory regulations.
· Maintain confidentiality of all doctor, staff, and patient information.
· Schedule appointments and reports for patients.
· Liaise between medical departments with discretion and professionalism.
· Adhere to policy and procedures during all activities.
· Assist with departments as per agreed protocols.
· Ensure that stock levels of the reception are adequate and orders are made timeously.
· Communicate medical results to patients under clinical supervision.
· Complete accurate documentation of patient visits.
· Notifying providers of patient samples.
· Verify financial records and collect patient charges while filing and expediting third-party claims.
· Scan pertinent patient information into EMR, including patient authorizations and recent labs delivered by patients.
· Issue specimen collection containers to patients as needed.
· Answer patient questions and provide assistance and directions when necessary.
· Utilize our laboratory software to register patients for invoicing.
· Respond to emails that arrive using the laboratory-assigned email address.
· Perform procedures for the collection of blood samples from patients (peds, adults, etc.) when a phlebotomist is not available.
