The Financing and Recovery Officer will be responsible for supporting the branch in the identification, assessment, processing, disbursement, monitoring, and recovery of financing in accordance with Momin Afghan Microfinance Institution's approved policies, procedures, internal controls, and Sharia principles.
The position holder will be responsible for maintaining a healthy financing portfolio by conducting proper customer assessments, monitoring financed businesses and activities, following up on repayments, and taking timely recovery actions on overdue accounts.
The successful candidate will work closely with the Branch Manager, Credit/Financing, Finance, Risk & Compliance, and other relevant departments to ensure responsible financing, effective portfolio management, and timely recovery
Key Responsibilities
Financing Responsibilities
- Identify and develop potential financing customers in accordance with the institution's target market and approved financing products.
- Explain MAMI's financing products, eligibility criteria, terms, conditions, and repayment requirements to prospective customers.
- Conduct customer visits and assess the nature, viability, and financial condition of the customer's business.
- Collect and verify required customer information and supporting documents.
- Conduct proper customer due diligence and ensure that required documentation is complete and accurate.
- Analyze customers' business activities, income, expenses, cash flows, repayment capacity, and financing requirements.
- Prepare financing applications and recommendations based on the findings of the customer assessment.
- Ensure that proposed financing is consistent with approved financing policies, procedures, and Sharia requirements.
- Follow up on financing applications throughout the approval and disbursement process.
- Ensure that financing documentation is properly completed before disbursement.
- Maintain accurate and up-to-date records of customers and financing cases.
Portfolio Monitoring
- Regularly monitor the performance of the assigned financing portfolio.
- Conduct post-disbursement visits to financed customers and verify the proper utilization of financing.
- Monitor customer businesses and identify early warning signs of repayment difficulties.
- Maintain regular contact with customers and provide appropriate follow-up regarding repayment schedules.
- Track portfolio quality, overdue installments, and customers at risk of default.
- Report significant portfolio concerns to the Branch Manager on a timely basis.
- Work toward maintaining a healthy portfolio and minimizing portfolio-at-risk (PAR).
Recovery Responsibilities
- Follow up regularly with customers regarding due and overdue installments.
- Contact customers with overdue payments and determine the reasons for delayed repayment.
- Conduct field visits to customers with outstanding obligations when required.
- Develop appropriate follow-up and recovery plans in coordination with the Branch Manager.
- Maintain accurate records of recovery activities and customer commitments.
- Escalate serious or persistent delinquency cases to the Branch Manager and relevant departments.
- Support the implementation of approved recovery actions in accordance with MAMI policies and procedures.
- Maintain professional and respectful communication with customers throughout the recovery process.
- Ensure that all recovery activities are conducted fairly, professionally, and in accordance with applicable policies and procedures.
Reporting & Documentation
- Prepare daily, weekly, and monthly financing and recovery reports as required.
- Maintain accurate records of financing applications, customer visits, repayments, overdue cases, and recovery activities.
- Ensure timely updating of customer and portfolio information in the relevant MIS/system.
- Reconcile assigned portfolio information with relevant branch records where required.
- Provide accurate information for branch management and portfolio review meetings.
- Maintain confidentiality of customer, financing, and institutional information
