In simple terms, COFPs act as a point of contact and support for COVs, as well as carrying out community engagement activities. Their responsibilities include:
· Supporting the selecting a team of Community Outreach Volunteers (COVs) to serve their community, ensuring that the selection of volunteers meets the criteria outlined in the COV TOR (including gender criteria).
· With support from ARAA, training COVs on their roles and responsibilities, Code of Conduct, PSEA, and principles of ethical referral.
· Providing day-to-day supervision of COVs, including conducting regular field visits to monitor COV activities and provide on-the-job training.
· Conducting regular meetings with COVs to discuss issues highlighted by communities.
· Compiling a monthly report summarizing issues highlighted by COVs, and sharing regional reporting Officer, with a particular emphasis on protection risks and humanitarian needs.
· Taking a lead in community-led assessment such as participatory assessment in coordination with communities and guide COVs on facilitation.
· Facilitating referrals through timely reporting of information collected by COVs about urgent protection risks/specific needs to the Program.
· Providing COVs with accurate, up-to-date information about available donor /partner services and supporting them to disseminate information in their communities.
· Recording feedback and complaints collected by COVs and at information desks for follow-up and reporting them to the CFM team/focal point in a timely manner.
· Mapping the existing community structures and their roles and responsibilities.
Community engagement activities:
· Running information desks at aid distribution points, to provide information about available services and support, and record feedback and complaints. These desks may be either static (e.g. a regular ‘help clinic’ at a community center) or roving (e.g. at distribution points).
· Making regular visits to community venues, such as community centers or women’s centers, to share information and conduct awareness-raising sessions and community consultations.
· Conducting other community engagement activities, as required.