Madina Specialized Center is a beauty, wellness, and treatment center in Kabul. We focus on quality service, good customer care, and a clean, organized, and professional environment.

We are looking for a responsible, organized, and professional person to manage customer handling, appointments, daily section work, and staff coordination.

This person should be able to keep the section running smoothly, handle customer issues properly, reduce daily problems, and make sure work is done in an organized and professional way.

Key Responsibilities & Requirments 

- Fluency in Dari, Pashto, and English (spoken and written)

- Proficiency in MS Office and related computer applications

- Strong communication and interpersonal skills

- Manage customer calls, messages, questions, and complaints in a professional way 

- Handle bookings, appointments, rescheduling, and cancellations correctly 

- Keep customer records and appointment details updated 

- Guide customers about services, prices, and packages 

- Follow up with customers when needed and support repeat visits 

- Supervise daily section work and make sure service runs smoothly 

- Monitor staff attendance, punctuality, behavior, and readiness 

- Solve daily problems quickly and report important issues to management 

- Make sure the section is clean, organized, and ready for customers 

- Check that needed products, tools, and materials are available 

- Support basic daily records, sales tracking, and section reporting 

- Give management a clear daily update on customer flow, bookings, and main issues 

Interested candidates should send:

- Updated CV 

- Cover Letter 

The cover letter must be written specifically for this position and explain:

- why the candidate is fit for this role 

- why the candidate can handle multiple responsibilities 

- why the candidate is suitable for customer management, daily operations, and team coordination 

Please clearly mention in subject line the:

Job Title: Operations & Client Services Officer

Vacancy No.: M-14