SMUB Foods Manufacturing Company is a proudly Afghan food production company, established in 2025 in Kandahar. We produce high-quality, safe, and culturally aligned food products for the Afghan market. Our mission is to provide innovative and reliable food solutions while adhering to international standards and promoting local talent.

The Call Support Respondent at SMUB Foods Manufacturing Company will be responsible for handling incoming and outgoing calls, responding to customer inquiries, recording accurate information, and providing timely support. The role requires excellent communication skills, the ability to manage high call volumes, and strong attention to detail. The Call Support Respondent will ensure that all customer issues, orders, and inquiries are managed professionally and reported to relevant departments to support smooth company operations.

• Minimum 1–3 years of experience in call center operations, customer service, or client support.

• Strong ability to handle high call volumes while maintaining professionalism and accuracy.

• Excellent communication skills in Dari and Pashto; English is an advantage.

• Ability to record and report information accurately (customer issues, orders, complaints, inquiries).

• Strong problem-solving skills and the ability to respond to customers clearly and politely.

• Familiarity with basic computer applications (MS Office, call logs, email communication).

• Ability to work under pressure and manage time effectively.

• High level of confidentiality, patience, and customer-oriented behavior.

Applicants should submit their CVs and cover letters via email to:

career@smubfoods.com

Please ensure that the email subject line clearly states: “Application for CSR – SMUB Foods”.

Only shortlisted candidates will be contacted for interviews.