Scope of Work and Responsibilities
A. Website Development & Management
- Develop, manage, and update the official brand website.
- Ensure the website is user-friendly, mobile-responsive, and optimized for sales.
- Upload products, prices, descriptions, sizes, and images.
- Monitor website performance and resolve technical issues.
Digital Sales & Customer Communication
- Professionally manage customer inquiries via WhatsApp, Instagram, Facebook, TikTok, website, and phone calls.
- Convert inquiries into sales through effective communication and negotiation.
- Take accurate orders, confirm pricing, sizing, delivery details, and payment terms.
- Maintain proper records of orders and customer follow-ups.
C. Social Media Marketing & Promotion
- Manage and promote the brand on Instagram, Facebook, TikTok, YouTube, and the website.
- Create and schedule content to increase reach and sales.
- Manage paid promotions and make authorized payments to social media platforms.
- Monitor and report on campaign performance.
D. Photoshoot & Brand Content Support
- Coordinate and support clothing photoshoots with photographers.
- Assist models with sizing, fitting, and coordination during photoshoots.
- Ensure brand images and videos meet marketing standards.
E. Logistics & Order Fulfillment
- Coordinate shipment and delivery of customer orders.
- Liaise with cargo and courier companies.
- Track deliveries and address client inquiries related to logistics.
F. Other Duties
- Maintain confidentiality of company and customer information.
- Prepare basic sales and marketing reports when required.
- Perform other related duties necessary for brand operations.
