About Organization

FixPros Appliance Services is an appliance repair company committed to providing reliable, professional service to customers across the United States. We focus on quality workmanship, efficient operations, and clear communication to deliver consistent service excellence.

Our dispatch and operations team plays a critical role in the company’s success by managing service calls, coordinating schedules, handling customer communication, and supporting technicians in real time. This team is a core part of our daily operations and directly contributes to customer satisfaction and operational efficiency.

We are committed to long-term growth and professional development for our team members. Dispatchers have the opportunity to strengthen their communication skills, gain industry experience, and grow into advanced operational or leadership roles as the company expands.

FixPros promotes a respectful, performance-driven work environment where teamwork, accountability, and continuous improvement are valued.

Position Overview

We are seeking a highly organized and professional Dispatch & Scheduling Agent to support daily operations and customer service functions. This role is responsible for managing appointment scheduling, coordinating field technicians, and handling all customer-related calls before and after service appointments. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced service environment.

Position Overview

We are seeking a highly organized and professional Dispatch & Scheduling Agent to support daily operations and customer service functions. This role is responsible for managing appointment scheduling, coordinating field technicians, and handling all customer-related calls before and after service appointments. The ideal candidate is detail-oriented, communicates clearly, and thrives in a fast-paced service environment.

Key Responsibilities

• Schedule, confirm, and manage service appointments efficiently
• Dispatch and coordinate technicians’ daily schedules and routes
• Maintain clear and timely communication with technicians regarding job details, updates, and changes
• Handle incoming and outgoing customer calls related to:
  • New bookings and appointment confirmations
  • Rescheduling or cancellations
  • Post-appointment follow-ups
  • Service inquiries and general customer concerns
• Accurately document customer information, service notes, and updates in the system
• Monitor appointment progress and proactively address delays or issues
• Provide professional and courteous customer service at all times
• Assist with administrative tasks related to dispatch operations as needed

Qualifications & Requirements

• Fluent in English and must possess excellent verbal and written skills.
•  Office work experience
• Previous experience in dispatching, scheduling, customer service, or call center roles (preferred)
• Excellent organizational and time-management abilities
• Ability to multitask and remain calm under pressure
• Proficient with computers, phone systems, and scheduling or CRM software
• Reliable, punctual, and detail-oriented

Skills & Competencies

• Customer-focused mindset
• Problem-solving and conflict resolution skills
• Ability to work independently and as part of a team
• Adaptability in a fast-paced operational environment

Job Summary

Night-shift job

Are you a motivated, detail-oriented professional fluent in English, and ready to grow in a dynamic environment? we FixPors Appliance Services LLC are looking to hire experienced individuals to join our full-time night shift team as Dispatchers/Customer Service Representatives.

In this role, you will take inbound calls, set appointments for customers, and dispatch technicians efficiently. The ideal candidate will take charge of daily operations, including planning, scheduling, and managing the tech force.

PLEASE DO NOT APPLY IF YOU ARE NOT FLUENT IN ENGLISH to save yourself time.

If you have strong communication skills, thrive under pressure, and are passionate about delivering exceptional support, we want to hear from you!

Submission Guidelines:

To be considered for this dispatching position, applicants must complete each of the steps below:

Record a voice message (1–2 minutes) in English introducing yourself.
In the recording, please briefly discuss:

Your educational background

Your professional experience

This voice recording will be used to assess English fluency and communication skills, which are essential for this role.

Send your CV/Resume to the email address provided in this job posting.

Important:
This position requires strong, fluent English communication skills.
Please do not apply if you are not fluent in English.

Applications that do not include both a voice message and a CV will not be reviewed.