Position Title: Customer Service Agent
2026-01-02        Herat       Full Time        123
Job Location: Herat
Nationality: Afghan
Category: Customer Service
Employment Type: Full Time
Salary: As per Organization Salary Scale
Vacancy Number: GAAC-GH-008/25
No. Of Jobs: 1
City: Herat
Organization: GAAC Holding, Afghanistan
Years of Experience: 3 Years Relevant Experience
Contract Duration: 3 Months (Extendable)
Gender: Male/Female
Education: Bachelor's degree in business administration and Related Field
Close date: 2026-01-02

About GAAC Holding, Afghanistan:

GAAC Holding Afghanistan is a subsidiary company of GAAC Holding SPV LTD, a UAE based company of global best in class partners with specialist in airport management and extensive experience working in emerging markets. With circa 1,000 employees in Afghanistan, GAAC provides ground handling and aviation security services in different international airports, including Kabul, Heart, Kandahar and Mazar-e-Sharif.

Job Descriptions:
  • Display excellent customer service skills, teamwork and understanding to achieve customer satisfaction.
  • Strive as part of a dedicated team to avoid complaints and earn compliments.
  • Ensure excellent discipline and grooming standards are always displayed while on duty.
  • Ensure all equipment used at the designated work location is in good working order and report if there is any fault to the Passenger Services Duty Manager/ Supervisor.
  • Ensure that the system integrity while using workstations is maintained by always observing recommended best practices on passwords etc.
  • Must always be thorough whilst checking passenger documents like visa, ticket, passport etc. to avoid any error.
  • Report any irregularity or service shortfall to the senior management on duty to enable service recovery and appropriate corrective action to be taken.
  • Attend to passengers and raise reports for mishandled baggage or property irregularity, update systems regularly and respond to passenger queries.
  • Ensure that left behind baggage or baggage receive for transfer are dispatched to the stations concerned as per the airlines and security procedure
  • Ensure that the delivery of claimed baggage is done against proper documents and as per the airline contracts
Job Requirements:
  • Must have bachelor’s degree in business administration or related field
  • Minimum 3 years of proven work experience.
  • Familiarity with aviation industry regulations and standards (CAA, IATA, ICAO, etc.) is a plus point.
  • Familiarity with Airlines’ software is also a plus point.
  • Analytical mind with strong conceptual and problem-solving skills
  • Ability to work under pressure and meet tight deadlines
  • Fluent in English, Dari/Pashto – written and spoken
  • Computer skills: MS office packages.
Submission Guidelines:
  • You are required to fill out the application form and upload your CV, Cover Letter and Tazkira following the link https://forms.gle/SQWLdsPckWucdCUe7
  • Please make your CV, Cover Letter and Tazkira in a single PDF file.
  • Please do not send heavy size documents (i.e. education and work certificates)
  • Only shortlisted candidates will be called for the next stages of recruitment.
  • No application will be accepted after the closing date.

Please note that this position is open only to candidates currently residing in Herat province.

Submission Email:

https://forms.gle/SQWLdsPckWucdCUe7

Apply  

Similar Jobs