The IT Assistant helps support daily technology needs, ensuring that computers, software, and networks run smoothly. This role involves troubleshooting basic issues, assisting users, and maintaining devices under the guidance of senior IT staff.
Duties & Responsibilities:
- Provide technical support to staff for hardware, software, and network issues.
- Assist in installing, configuring, and maintaining computers, printers, and other IT equipment.
- Troubleshoot and resolve IT problems in a timely manner.
- Support staff in using office software, communication tools, and IT systems.
- Assist in maintaining the organization’s network infrastructure (LAN/WAN, Wi-Fi).
- Monitor system performance, backups, and security protocols.
- Assist in managing user accounts, passwords, and access permissions.
- Providing IT related training to all staff
- Ensure antivirus software and other security measures are updated regularly.
- Support the IT Officer in backing up organizational data regularly.
- Ensure proper data storage, file management, and confidentiality.
- Assist in implementing data protection measures in line with organizational policies.
- Maintain inventory of IT equipment, software licenses, and accessories.
- Keep records of IT requests, incidents, and solutions provided.
- Assist in preparing reports on IT operations and system usage.
- Assist in deploying new software, tools, or systems as required.
- Participate in IT-related training for staff and end-users.
- Support the development of IT manuals, guidelines, and SOPs.
- Ensure that the computers, including internet, printers, photocopy machine, camera remain fully functional for all users on a daily basis.
- Ensure that the company laptops, desktop and network resources are protected from malicious virus attacks and deploy countermeasures
- Manage all equipment and applications associated with electronic mail.
- Installation and troubleshooting of office Computers, Hardware and Software
- Any other task assign by line manager
Note: Only short-listed candidates will be contacted for written Test/Interview
Safeguarding and Recruitment Statement – MHCO
At MHCO, we are firmly committed to maintaining a safe, respectful, and inclusive working environment. We do not tolerate any form of inappropriate behaviour, including sexual harassment, exploitation, abuse, or financial misconduct. The safety and well-being of children, young people, adults, and all beneficiaries we engage with are of paramount importance .All MHCO staff are expected to uphold these principles in accordance with our Code of Conduct and safeguarding policies. We place strong emphasis on recruiting individuals who demonstrate integrity and align with our organizational values.
The selected candidate for this role will receive comprehensive safeguarding training and will be responsible for understanding and adhering to MHCO’s safeguarding standards. Employment offers are subject to satisfactory references and relevant screening checks, which may include criminal background verification and terrorism finance assessments.
we will request information from previous employers regarding any substantiated findings of sexual exploitation, abuse, or harassment, as well as any ongoing investigations at the time of the candidate’s departure.
By submitting an application, candidates confirm their understanding and acceptance of these recruitment procedures.
