Attaie Properties is a leading real estate agency based in Kabul, Afghanistan, dedicated to providing exceptional property solutions for buyers, sellers, and investors. With a deep understanding of the local market and a commitment to excellence, Attaie Properties ensures clients receive expert guidance and tailored services for their real estate needs.  

The Customer Service Representative (CSR) plays a key role in maintaining client satisfaction and supporting the sales and property management functions of the real estate business. The CSR acts as the first point of contact for prospective buyers and existing clients-handling inquires, resolving issues, and ensuring a smooth customer journey from initial contact to post-sale service.

اهداف شغلی

پاسخگویی مؤثر و محترمانه به مشتریان

رسیدگی به شکایات و مشکلات مشتریان

افزایش رضایتمندی و وفاداری مشتریان

پیگیری خدمات پس از فروش و ارتقاء کیفیت تعامل با مشتری

وظایف و مسئولیت‌ها

پاسخگویی به مشتریان از طریق تلفن، ایمیل، شبکه‌های اجتماعی یا حضوری

ثبت، پیگیری و حل مشکلات و شکایات مشتریان در اسرع وقت

ارائه اطلاعات دقیق درباره املاک موجود، شرایط فروش ، متراژ، موقعیت مکانی و امکانات

هماهنگی بین مشتری و مشاوران برای بازدید از املاک

Essential Skills

1. Strong verbal and written communication skills (Dari, Pashto) are crucial for effectively interacting with clients.
2. A good understanding of the real estate industry helps agents provide accurate and valuable information.
3. A client-driven, positive attitude is essential for building rapport and addressing customer needs.
4. The ability to manage multiple tasks and calls efficiently in a fast-paced environment.
5. Basic proficiency in computer systems for logging information and managing customer relationships.

Job Requirement:

1. Fluent in Dari/Pashto and must possess excellent verbal and written skills.
2. Motivated self-starter
3. Office work experience
4. Ability to multitask in fast-paced environment is crucial
5. Capable of typing 45+ words per minute necessary
6. Telemarketing experience is a plus
7. Minimum education high school

Qualified applicants who are exactly suitable with the above criteria are requested to send their CVs & their Cover Letters to attaieproperties@gmail.com & vacancy number in their email subject line as obligatory.