Front Desk Officer (Medical Receptionist)

Position Title: Front Desk Officer (Medical Receptionist) - Night Shift

2025-09-18 Kabul Full Time 16

Job Location:	Kabul
Nationality:	Afghan
Category:	Health Care
Employment Type:	Full Time
Salary:	Based on Laboratory Salary Scale
Vacancy Number:	HML-25-004
No. Of Jobs:	1
City:	Kabul

Organization:	Human Medical Laboratory
Years of Experience:	2 to 3 years of experience in medical reception, preferably in a laboratory setting
Contract Duration:	Fixed Term, extendable
Gender:	Male
Education:	Degree in Medical Laboratory Technology (Bachelor degree) or relevant field
Close date:	2025-09-18

About Human Medical Laboratory:

Established in 2014, Human Medical Laboratories (HML) is a leading clinical diagnostics provider in Afghanistan, committed to excellence, innovation, and patient-centered care. Operating from a state-of-the-art facility in Kabul’s Paytakht Plaza and a strategic network across key provinces, HML ensures accessible, reliable, and precise diagnostic services, even in remote areas. The laboratory offers a comprehensive range of tests, including molecular diagnostics, histopathology, and immunology, adhering to international quality standards with ongoing efforts toward ISO and CAP accreditation. HML’s core value Excellence, Quality, Integrity, Innovation, Compassion, and Collaboration guide its commitment to accuracy, ethical standards, and empathetic patient care.

With a leadership team of seasoned healthcare professionals, HML drives continuous innovation and strategic collaborations with over 30 hospitals and healthcare institutions to enhance patient care and public health initiatives. The lab is actively engaged in community health efforts, offering free screenings, educational programs, and environmental sustainability initiatives. HML also plays a crucial role in public health crisis response, ensuring swift and vital diagnostic support when needed. Its vision remains steadfast: to be Afghanistan’s premier clinical laboratory, combining world-class expertise, compassionate care, and groundbreaking research to lead the future of precision diagnostics.

Job Descriptions:

About Position

Human Medical Laboratory is seeking for talented qualified Medical Receptionist. The Medical Receptionist is responsible for greeting and assisting patients, managing calls and appointments, handling patient registration and invoicing, and ensuring accurate documentation in the Electronic Medical Record (EMR) system. This role involves coordinating with medical departments, processing financial transactions, maintaining confidentiality, and assisting with specimen collection when needed. Strong communication, organizational skills, and prior experience in a healthcare setting are essential for delivering professional and efficient patient services. The working hours for this position starts from 04:00 PM to 10:00 PM

Duties and Responsibilities

1. Patient Interaction & Communication

Greet and attend to patients in person and over the phone and WhatsApp.
Answer all phone calls professionally and courteously.
Answer patient questions and provide assistance and directions when necessary.
Respond to emails that arrive using the laboratory-assigned email address.

2. Administrative & Scheduling Responsibilities

Schedule appointments of the reports of the patients.
Complete accurate documentation of patient visits.
Utilize our laboratory software to register patients for invoicing.
Maintain confidentiality of all doctor, staff, and patient information.
Verify financial records and collect patient charges while filing and expediting third-party claims.

3. Medical Coordination & Reporting

Liaise between medical departments with discretion and professionalism.
Communicate medical results to patients under clinical supervision.
Scan pertinent patient information into EMR including patient authorizations, recent labs delivered by patients.

4. Laboratory & Specimen Handling

Issue specimen collection containers to patients as needed.
Perform procedures for collection of blood samples from patients (peds, adults, etc.) when a phlebotomist is not available.

Job Requirements:

1. Education & Experience:

Degree in medical laboratory technology (Bachelor degree) or relevant field
Experience with Electronic Medical Records (EMR) and medical billing systems is an advantage
2 to 3 years of experience in medical reception, preferably in a laboratory setting

2. Technical & Administrative Skills:

Familiarity in Microsoft Office Suite (Word, Excel, Outlook) and other relevant software.
Familiarity with medical terminology, laboratory procedures, and patient registration processes.
Ability to handle multi-line phone systems, emails, and WhatsApp communication professionally.

3. Communication & Customer Service Skills:

Excellent verbal and written communication skills in Dari, Pashto and English
Strong customer service skills with a polite and professional demeanor.
Strong interpersonal skills to interact with patients, doctors, and staff effectively

Submission Guidelines:

Qualified applicants are requested to submit their Resume along with a Cover Letter to the following email address Hr@humanlabs.af Please include the Position title and Vacancy number in to the Subject line of your Email.

Human Medical Laboratory is an equal opportunity employer and encourages individuals from all backgrounds to apply