Call Center Agent

Position Title: Call Center Agent

2025-04-19 Nangarhar Full Time 171

Job Location:	Nangarhar
Nationality:	Afghan
Category:	Program
Employment Type:	Full Time
Salary:	As per Organization salary scale
Vacancy Number:	VAC-26895
No. Of Jobs:	2
City:	Nangarhar

Organization:	CTG
Years of Experience:	Minimum of at least 1-2 years of experience in a similar role, preferably in a call center environment. year/s of demonstrable relevant communication experience (essential).
Contract Duration:	8 Months
Gender:	Male/Female
Education:	Bachelor's in Bachelor's degree computer science, IT, public health, information management, social science (essential).
Close date:	2025-04-19

About CTG:

CTG staff and support humanitarian projects in fragile and conflict-affected countries around the world, providing a rapid and cost-effective service for development and humanitarian missions. With past performance in 17 countries – from the Middle East, Africa, Europe, and Asia, we have placed more than 20,000 staff all over the world since operations began in 2006.

CTG recruits, deploys and manages the right people with the right skills to implement humanitarian and development projects, from cleaners to obstetricians, and mechanics to infection specialists, we’re skilled in emergency response to crises such as the Ebola outbreak in West Africa. Key to successful project delivery is the ability to mobilise at speed; CTG can source and deploy anyone, anywhere, in less than 2 weeks and have done so in 48 hours on a number of occasions.

Through our efficient and agile HR, logistical and operational services, CTG saves multilateral organisations time and money. We handle all our clients’ HR related issues, so they are free to focus on their core services.

Visit www.ctg.org to find out more

Job Descriptions:

The Call Centre at the National Emergency Operation Centre (NEOC) facilitates community listening, feedback loops, community education and awareness. This Call center will provide platform for telephonic queries and complaints about polio eradication to be addressed timely. Likewise, it will deliver accurate information about the benefits of vaccines for polio and other vaccine-preventable diseases to the target audiences through telephone effective conversation, text, and voice messages to promote their acceptance in the community.

Call Agent: The call agent serves under direct supervision of National EOC Call Center Supervisor to properly answer the inbound calls and conduct outbound calls to target audiences to promote vaccine acceptance, conduct phone surveys and remote monitoring in hard-to-reach areas for the polio campaign monitors.

Respond to incoming calls and maintain a database of all calls on prescribed format.
Record details of comments, inquiries, complaints and take action accordingly.
Conduct out-going calls in the polio high risk areas to promote vaccine acceptance and increases community awareness
Prepare list of action-oriented items as per the calls received and dialed.
Conduct telephonic surveys and enter data and information from calls into database.
Organize, prepare, sort, and maintain data entry documents and share with the call center supervisor
Prepare and submit monthly activity report to call center supervisor
Any other tasks as assigned by the supervisor.

Job Requirements:

Minimum Qualification and Experience:

Bachelor's degree computer science, IT, public health, information management, social science.

At least 1-2 years of experience in a similar role, preferably in a call center environment.
Excellent communication skills in both local languages (Pashto and Dari)
Basic computer skills, including proficiency in Microsoft Office

Submission Guidelines:

Click on the link below and then click on ‘Register and Apply’ if you are not already registered with Tayo
Follow the steps to provide your details and register
Provide the information marked in red
Save your profile and upload copies of your qualification and CV
Once you profile is created and saved go to Vacancies tab on the right corner
Click on the vacancy that you want to apply for
Provide your current employment details, date you are available from and salary expectation
Tick the boxes and click submit
You will see your application under Application tab.

VAC-26895 Call Center Agent - Nangarhar

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