A MLMCC Receptionist, is responsible for interacting with clients in a healthcare setting and managing administrative tasks for the MLMCC team. She will ensure registration and admission of patients visiting health facilities and prepare the patient for her consultation according to protocols.
Key Accountabilities
Receptionists are responsible for greeting visitors and delivering exceptional customer service assistance and as client-facing professionals, MLMCC receptionists play a key role in representing a practice within the community. Duties and responsibilities for this role typically include:
- Answer and direct phone calls in a polite and friendly manner
- Greeting patients professionally both in person and on the phone
- Welcome visitors in a warm and friendly manner, and answer any questions visitors have.
- Welcome patients, inform them about how the facility functions, and ensure the availability of a comfortable waiting area for them and their relatives.
- Bring any patient with an obviously serious medical problem to the attention of the medical assistant/ Midwives
- Identify patients and register their administrative details, create and update files for patients according to protocols, and ensure maintaining and filing system in good condition
- Ensure, maintain and promote confidentiality regarding all information registered
- Maintain reception area and all common areas in a clean and tidy manner at all times
- Provide ID card to client and pregnant women.
- Perform all duties within AMA/MLMCC regulations.
- Maintain confidentiality of all midwives, staff, and patient information.
- Complete accurate documentation of patient visits.
- Report statistics as required.
- Collaborating with other healthcare professionals to plan, monitor, review, and evaluate patient effectiveness.
- Prepare and submit weekly/monthly progress report of the activities to line manager.
- Perform any other task given by line manager.
Skills and Behaviours: AMA Values in Practice
Competencies
- Commitment to AMA Values: Demonstrates knowledge of and accepts AMA values
- Cross-cultural Awareness: Demonstrates an open attitude
- Behavioural Flexibility: Adapts behaviour to the needs of the situation
- Stress Management: Manages own stress
- Results and Quality Orientation: Performs his/her work
- Service Orientation: Responds empathetically to clients and understands their concerns/needs
- Planning and Organizing: She/his organizes her work
- Teamwork and Cooperation: Acknowledges the importance of teamwork and cooperation
Accountability:
- Ensure that you work to the best of your ability and demonstrate high levels of commitment to AMA Afghanistan in order to ensure the objectives of your role.
Ambition:
- Ensure the effective and efficient use of AMA resources in order to keep costs low and ensure safety in the workplace
Integrity:
