JOB PURPOSE
To provide technical support for ICT operations, infrastructure, telecommunications, cybersecurity, identity management, and digital solutions, ensuring reliable and secure technology services that enable WFP's humanitarian operations across Afghanistan.
KEY RESPONSIBILITIES
· Provide first- and second-line IT support to WFP users and ensure timely resolution of incidents and service requests.
· Install, configure, maintain, and troubleshoot computers, mobile devices, peripherals, and standard software.
· Support network infrastructure, Wi-Fi, connectivity, telecommunications services, and routine preventive maintenance.
· Assist with identity and access management, including user account administration and access reviews.
· Provide technical support for SCOPE and other beneficiary management solutions.
· Maintain accurate ICT asset inventory and lifecycle records, including deployment, transfer, verification, and disposal.
· Support cybersecurity compliance, endpoint remediation, incident reporting, and user awareness activities.
· Deliver user training, maintain technical documentation, and coordinate with vendors and technical teams as required.
