UA Telecom is a dynamic and rapidly expanding Internet Service Provider (ISP) in Afghanistan. with operations dating back to 2013. We deliver reliable, high-speed internet services nationwide, utilizing technologies such Wireless, Fiber Optic, Microwave, and VSAT Platforms. Our focus is on providing practical, efficient connectivity solutions tailored to the unique needs of businesses, organizations, and individuals. As we continue to expand, we are dedicated to making a tangible impact by creating local job opportunities and fostering long-term social development in Afghanistan.

For more information, visit www.uatelecom.af

UA Telecom, a leading Internet Service Provider (ISP) in Afghanistan, is reinforcing its operational capacity by ensuring optimal talent placement across key functional areas including Network Operations, Technical Infrastructure, Field Engineering, and Administrative Support. This strategic workforce alignment is focused on strengthening core capabilities, addressing critical staffing requirements, and elevating overall service stability, efficiency, and customer experience nationwide.

Accordingly, we welcome applications from highly capable, disciplined, and performance-driven professionals who are committed to excellence, accountability, and continuous improvement, and who are eager to contribute to a high-performance and service-oriented organizational culture.

I. NETWORK OPERATIONS CENTER (NOC)

1. System/Customer Support Officer 

Positions: 02
Location: Kabul
Reference: NOC-SYS-CSO-01

Role Overview

Responsible for 24/7 monitoring of network infrastructure and customer services, ensuring uninterrupted connectivity, SLA compliance, and rapid resolution of technical incidents through multi-level support escalation.

Key Responsibilities

• • Monitor network systems using EMCO, Air Control, Cacti, and monitoring tools
  • Detect and resolve network faults (latency, downtime, interference, CCQ, bitrate degradation)
  • Manage full lifecycle of customer complaints and technical incidents
  • Provide L2/L3 troubleshooting for wireless, BTS, PTP, switches, routers, and CPE
  • Maintain accurate records of installations, bandwidth, IP allocation, and hotspot users
  • Perform remote diagnostics for customer connectivity and LAN issues
  • Support firmware upgrades and system updates
  • Coordinate with Sales/CRM for service adjustments and inactive customers
  • Communicate outages and planned maintenance to stakeholders
  • Ensure structured shift handover and complete incident documentation

Requirements

• • Bachelor’s degree in Computer Science (BCS).
  • Minimum 3 years of hands-on experience in IT/network operations, preferably in ISP or telecom environments.
  • Strong communication skills with ability to interact effectively with customers and internal teams.
  • Fluency in Dari, Pashto, and English (spoken and written).
  • Working knowledge of Linux operating systems and programming/scripting fundamentals.

2. System Administrator (Core Network & Infrastructure)

Positions: 01
Location: Kabul
Reference: NOC-SYS-ADM-02

Role Overview

Responsible for managing UA Telecom’s core network infrastructure, including routers, firewalls, servers, bandwidth control systems, and upstream connectivity to ensure stability, security, and scalability.

Key Responsibilities

• • Configure and maintain core routers, switches, and firewall systems
  • Manage bandwidth allocation, traffic shaping, and network policies
  • Administer monitoring platforms (Cacti, UCRM, NTP, EMCO)
  • Handle IP management, VLANs, BGP, OSPF, and PPPoE systems
  • Ensure network security and prevent unauthorized access
  • Coordinate with upstream providers for fault resolution
  • Manage hotspot systems and bandwidth scheduling
  • Monitor network performance and resolve complex incidents
  • Ensure compliance with regulatory filtering requirements

Requirements

• • Required: Bachelor’s degree in Computer Science, Network Engineering, or a related field. Preference will be given to candidates with a Master’s degree in a related major field.
  • With a Bachelor’s degree: minimum of 5 years’ experience in system or network administration; with a Master’s degree: minimum of 3 years, preferably within an ISP environment.
  • CCNA and CCNP certifications are highly preferred.
  • Strong hands-on experience with Cisco, MikroTik, and Ubiquiti (UBQT) devices.
  • Advanced knowledge of network protocols, including TCP/IP, BGP, OSPF, VLANs, and PPPoE.
  • Deep understanding of network security best practices and compliance with regulatory directives (e.g., ATRA).
  • Ability to analyze and resolve complex technical issues efficiently under pressure.
  • Excellent communication and reporting skills in Dari, Pashto, and English.

II. TECHNICAL FIELD OPERATIONS

3. Microwave Technician

Positions: 01
Location: Kabul
Reference: TECH-MW-03

Role Overview

Responsible for installation, maintenance, and troubleshooting of microwave wireless systems, LAN infrastructure, and field-level technical support.

Key Responsibilities

• • Install and maintain microwave wireless links
  • Conduct RF testing, site surveys, and link optimization
  • Configure LAN devices and customer networks
  • Maintain base station equipment and resolve faults
  • Provide onsite and remote technical support
  • Document technical issues and field solutions

Requirements

• • Diploma or higher in Computer Science or a related field.
  • Knowledge of RF principles and microwave transmission technologies
  • A minimum of 3 years of experience in network installation and troubleshooting and/ or relevant field.
  • Strong problem-solving skills and the ability to communicate technical information effectively.
  • Full understanding and speaking of Dari, Pashto, and working knowledge of English language.

4. Field IT Technician (ISP Operations)

Positions: 10
Location: Kabul | Kandahar | Mazar-e-Sharif
Reference: TECH-FIT-04

Role Overview

Responsible for installation and troubleshooting of wireless, microwave, VSAT, and customer LAN systems across field operations.

Key Responsibilities

• • Install and troubleshoot wireless, microwave, and VSAT links
  • Configure routers, switches, and CPE devices
  • Perform site surveys and deployment activities
  • Support DVR/CCTV and structured cabling systems
  • Maintain base station field operations
  • Prepare daily and weekly technical reports

Requirements

• • Diploma or Bachelor's degree in Telecommunications, Computer Science, Information Technology, or a related field.
  • Minimum 2–3 years of relevant experience in ISP, wireless broadband, or telecom field operations.
  • Hands-on experience with tower climbing, antenna alignment, and wireless equipment installation is preferred.
  • Basic understanding of wireless networks, microwave links, VSAT systems, and customer premises equipment.
  • Familiarity with generators, solar systems, batteries, rectifiers, UPS systems, and site power management is an advantage.
  • Experience with MikroTik, Ubiquiti, Huawei, or similar equipment is preferred.
  • Ability to work at heights and travel frequently to tower and remote sites.
  • Ability to ride a motorcycle and be comfortable using it when required for work-related tasks.
  • Fluency in Dari, Pashto, and English.
  • Strong problem-solving skills and the ability to communicate technical information effectively.
  • Relevant certifications (e.g., Cisco CCNA, MCITP, or equivalent) will be considered an advantage.

5. Field Technician – ISP (Tower Site)

Positions: 02
Location: Kabul
Reference: TECH-TWR-05

Role Overview

Responsible for tower-based installation, antenna alignment, power system maintenance, and wireless infrastructure support.

Key Responsibilities

• • Tower climbing, antenna installation, and alignment
  • Maintain power systems (UPS, solar, generators, batteries)
  • Install and maintain wireless equipment and CPE
  • Perform preventive maintenance at sites
  • Support outage resolution with NOC teams
  • Ensure safety and operational compliance

Requirements

• • Diploma or Bachelor's degree in Telecommunications, Electronics, Electrical Engineering, Computer Science, Information Technology, or a related field.
  • Minimum 2–3 years of relevant experience in ISP, wireless broadband, or telecom field operations.
  • Hands-on experience with tower climbing, antenna alignment, and wireless equipment installation is preferred.
  • Basic understanding of wireless networks, microwave links, VSAT systems, and customer premises equipment.
  • Familiarity with generators, solar systems, batteries, rectifiers, UPS systems, and site power management is an advantage.
  • Experience with MikroTik, Ubiquiti, Huawei, or similar equipment is preferred.
  • Ability to work at heights and travel frequently to tower and remote sites.
  • Ability to ride a motorcycle and be comfortable using it when required for work-related tasks.
  • Fluency in Dari, Pashto, and English.

III. REVENUE DIVISION

6. Collection Assistant

Positions: 04
Location: Kabul | Mazar-e-Sharif | Kandahar
Reference: REV-CA-08

Role Overview

Responsible for supporting the Revenue Department by managing customer payment collections, maintaining accurate accounts receivable records, following up on outstanding invoices, and ensuring timely collection of customer dues while providing excellent customer service and maintaining accurate financial documentation.

Key Responsibilities

• Follow up with customers to ensure timely collection of outstanding payments.

• Communicate with customers via phone, email, or in person regarding payment status and account balances.

• Maintain and update accounts receivable records, customer files, and payment documentation.

• Monitor customer accounts for overdue balances, delayed payments, and payment irregularities.

• Process, record, and allocate customer payments accurately.

• Prepare collection reports, payment status updates, and account summaries for the line supervisor.

• Maintain organized filing systems for customer statements, payment records, and supporting documents.

• Record cash receipts and bank deposit slips and attach them to the relevant customer files.

• Follow up with customers regarding required BRT documentation and other payment-related documents.

• Coordinate with customers to resolve payment issues and outstanding account matters.

• Protect the confidentiality of customer and company financial information.

• Support customer feedback follow-up related to payment and billing matters.

• Perform other collection and revenue-related duties assigned by the supervisor.

Requirements

• Minimum 14th-grade education or an equivalent qualification; a Bachelor's degree in Business Administration, Finance, Accounting, Economics, or a related field is preferred.

• Fresh BBA graduates with strong communication and negotiation skills are encouraged to apply.

• 1–3 years of experience in collections, accounts receivable, customer service, call centers, front desk, helpdesk, or other customer-facing roles involving payment handling and account coordination.

• Strong communication, negotiation, and customer relationship management skills.

• Good organizational skills with strong attention to detail and accuracy.

• Ability to handle confidential financial information with integrity and professionalism.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Ability to work under pressure, manage multiple customer accounts, and meet collection targets.

• Fluency in Dari and Pashto is required; proficiency in English is an advantage.

IV. ADMINISTRATIVE DIVISION

7. Senior HR Officer / HR Lead

Positions: 01
Location: Kabul
Reference: HR-SHR-07

Role Overview

Responsible for leading and coordinating core Human Resources functions, including workforce planning, recruitment, employee relations, performance management, HR operations, compliance, and employee engagement. The role works closely with management to strengthen organizational capability, improve HR processes, and support business growth within a fast-paced ISP environment.

Senior HR professionals with experience in ISP, telecommunications, ICT, technology, or similar dynamic industries are highly encouraged to explore this opportunity. We are seeking an HR leader who combines strategic vision with strong HR execution capabilities and can contribute to organizational growth, and business objectives.

Key Responsibilities

• Lead and coordinate daily HR operations while ensuring effective implementation of company HR policies and procedures.

• Support workforce planning and manpower requirements in coordination with department heads.

• Manage end-to-end recruitment, including vacancy planning, sourcing, screening, interviewing, selection, and onboarding.

• Support recruitment for technical, NOC, field operations, sales, customer service, and corporate positions.

• Develop and maintain job descriptions, organizational structures, and workforce documentation.

• Manage performance reviews, improvement plans, employee development, and recognition initiatives.

• Provide HR guidance on employee relations, disciplinary matters, workplace issues, and performance concerns.

• Ensure compliance with Afghanistan Labour Law, company policies, and HR documentation standards.

• Manage employee records, attendance, leave administration, payroll coordination, and personnel files.

• Support compensation and benefits administration, including salary reviews and employee adjustments.

• Promote employee engagement initiatives and contribute to a positive workplace culture.

• Maintain HRIS/ERP systems, employee databases, and HR reports.

• Prepare workforce analytics and management reports on key HR indicators.

• Support HR process improvement, automation, and digital HR initiatives.

• Maintain confidentiality, professionalism, and ethical standards in all HR matters.

• Perform other HR-related duties assigned by management.

Requirements

• Bachelor's degree in Human Resources, Business Administration, Management, or a related discipline.

• Minimum 3–5 years of progressive HR experience, including responsibility for HR operations, recruitment, employee relations, and performance management.

• Experience in ISP, ICT, telecommunications, technology, or other service-oriented organizations is highly preferred.

• Strong knowledge of Afghanistan Labour Law, HR policies, recruitment, performance management, compensation, and HR operations.

• Practical experience with HRIS/ERP systems and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).

• Strong leadership, communication, negotiation, problem-solving, and stakeholder management skills.

• Ability to work independently, manage multiple priorities, and support a dynamic business environment.

• High level of integrity, professionalism, confidentiality, and accountability.

• Fluency in Dari, Pashto, and English, both written and spoken.

8. Administrative Assistant

Positions: 03
Location: Kabul | Mazar-e-Sharif | Kandahar
Reference: ADM-AA-06

Role Overview

Responsible for supporting administrative operations including documentation, procurement, logistics, asset management, and internal coordination.

Key Responsibilities

• • Maintain company records and documentation systems
  • Support procurement and vendor coordination
  • Manage assets, inventory, and office registers
  • Handle logistics, travel, and transport arrangements
  • Coordinate contracts, licenses, and renewals
  • Support reporting and administrative workflows

Requirements

• • Bachelor's degree in Business Administration, Management, or a related discipline.
  • Minimum 3–5 years of relevant experience in administration, office management, logistics coordination, or related functions.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook).
  • Strong organizational, planning, time management, and multitasking abilities.
  • Excellent communication, interpersonal, and cross-functional coordination skills.
  • Proactive, detail-oriented, and solution-driven, with the ability to prioritize tasks and support efficient office operations.
  • Fluency in Dari, Pashto, and English, both written and spoken.

9. Security Guard/Cleaner

Positions: 02
Location: Mazar-e-Sharif
Reference: ADM-SGC-07

Role Overview

Responsible for ensuring office security, cleanliness, and basic facility support services.

Key Responsibilities

• • Control access and maintain office security
  • Ensure cleanliness of office and facilities
  • Support basic operational tasks
  • Report incidents and ensure workplace safety

Requirements

• • High school education preferred
  • Physically fit for shift work
  • Basic security/cleaning experience
  • Good communication skills

10. Security Guard/Driver

Positions: 03
Location: Kabul
Reference: ADM-SGD-08

Role Overview

Responsible for maintaining office security and providing safe transportation for staff, documents, and operations support.

Key Responsibilities

• • Maintain premises security and access control
  • Drive company vehicles safely and responsibly
  • Ensure vehicle maintenance and logs
  • Support logistics and transport operations
  • Work shift-based schedules

Requirements

• • Valid driving license with clean record
  • High school diploma preferred
  • Security and driving experience
  • High discipline and reliability

·       Bachelor’s degree, diploma, or equivalent professional experience in a relevant field.

·       Fluency in Dari and Pashto; working knowledge of English (written and spoken).

·       Ability to work in a structured, professional, and multi-tasking corporate environment.

·       Experience in telecommunications, ISP, or service sector organizations is an advantage.

Interested and qualified candidates are invited to submit their updated Curriculum Vitae (CV) along with a concise Cover Letter to the official UA Telecom HR recruitment email: vacancies@uatelecom.af

Applicants must ensure that the Position Title and Reference Number are clearly stated in the subject line of the email, as incomplete subject lines may result in disqualification from consideration.

Please note that:

•         Only shortlisted candidates will be contacted.
•         UA Telecom is committed to equal opportunity, merit-based, and transparent recruitment practices.
•       Applications received after the deadline will not be considered.
•       Applications are reviewed on a rolling basis; early submission is encouraged.